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Your chance to help shape Sydney’s new airport

15 March 2022

Western Sydney Airport is inviting its future customers to join an exclusive panel that will help set a new standard for what people can expect when they fly in Australia. 
Members of the Western Sydney International Panel will be asked to regularly contribute their opinions on different elements of the airport experience, from their dream travel destinations to the retail and dining choices they want to see in the terminal.
Western Sydney Airport CEO Simon Hickey said everyone across Australia can join the WSI Panel, which is about identifying and addressing the pain points customers typically experience at older airports, whether they are flying for business or leisure.
“This is a once-in-a-lifetime opportunity to help shape what will be the people’s airport,” Mr Hickey said.
“We want to deliver Australia’s foremost airport experience - an airport designed from the ground up with customers at its heart.
“We’re proud that Sydney’s new global gateway will call Western Sydney home and we want our community to be part of the design journey.
“There is no one better to guide us as we make important decisions about how the airport will work than the people who will soon be using it.”
Mr Hickey said the airport’s advanced baggage handling system is one example of the difference Sydney’s new airport will offer.
“We’re aiming to make the anxious wait around the baggage carousel a thing of the past. Our baggage system will give passengers the option to track their bags via an app so they know exactly when they will arrive,” he said.
Leading technology, clever design and excellent customer service will be among the factors that differentiate Western Sydney International from older airports. 
“We’ll get passengers on their way sooner, whether that’s getting to your meeting on time or arriving home to loved ones,” Mr Hickey said.
“Fast, seamless and reliable – that’s what people will think when they think of Western Sydney International.

“The input from the WSI Panel members will help bring that to life.”
To join the Western Sydney International Panel click here.

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